Terms of service

Terms & Conditions

Last updated: May 2026

These Terms & Conditions govern your use of the Anderson Electrical Trade Ltd website and all purchases made through our online store.

By accessing this website and/or placing an order with us, you agree to be bound by these Terms & Conditions. Please read them carefully before placing your order.

1. About Us

This website is operated by Anderson Electrical Trade Ltd ("we", "us", "our").

Registered Office:
Anderson Electrical Trade Ltd
Unit 6 Coleman's Yard
Alfreton Road
Derby
DE21 4AL
United Kingdom

Company Number: 6799261

Telephone: 01332 347557
Email: sales@anderson-trade.co.uk

2. Website Use

By using this website, you confirm that:

• You are at least 18 years old or are using the website with the supervision of a parent or guardian.
• You will not use the website for any unlawful or fraudulent purpose.
• You will not transmit viruses, malware, or any malicious code.
• You will not attempt to interfere with the operation or security of the website.

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

3. Product Information & Pricing

We aim to ensure all product descriptions, images, specifications, and pricing are accurate.

However:

• Product images are for illustrative purposes only.
• Colours may vary depending on screen settings.
• Sizes, weights, dimensions, and specifications are approximate unless otherwise stated.
• Product specifications and availability may change without notice.
• Products supplied may differ slightly from website images.

Many images and specifications are provided by manufacturers and suppliers.

All prices are subject to change without notice.

Unless stated otherwise, prices may exclude VAT.

We reserve the right to correct any errors, inaccuracies, or omissions and to cancel or refuse orders affected by such errors.

4. Orders & Contract Formation

When you place an order, you will receive an email acknowledging receipt of your order.

This acknowledgement does not constitute acceptance of your order.

A legally binding contract is only formed once:

• Payment has been successfully received; and
• The goods have been dispatched.

We reserve the right to:

• Refuse any order;
• Cancel any order;
• Limit quantities purchased;
• Request additional verification information.

If billing and delivery addresses differ, additional security checks may be required.

5. Payment

We accept payment by:

• Visa
• Mastercard
• American Express
• PayPal
• Other payment methods displayed at checkout

We take reasonable care to keep payment information secure.

However, except where caused by our negligence, we cannot be held liable for unauthorised access to payment information.

6. Availability

All products are subject to availability.

If an item becomes unavailable after your order has been placed, we may:

• Offer an alternative product;
• Delay dispatch pending availability;
• Cancel and refund the order.

Estimated stock availability is not guaranteed.

7. Delivery Policy

Delivery Times

We aim to dispatch and deliver orders as quickly as possible.

Any delivery dates or delivery estimates provided are approximate only and cannot be guaranteed.

While we make every effort to meet estimated delivery dates, delays can occur due to factors outside our control, including:

• Courier delays
• Weather conditions
• Stock shortages
• Customs processing
• Industrial action
• Supplier delays
• Other unforeseen circumstances

We shall not be liable for any losses, costs, damages, or inconvenience arising from delayed delivery.

Missed Deliveries & Uncollected Parcels

Customers are responsible for ensuring that someone is available to receive the delivery where required.

If:

• The premises are unattended;
• Delivery is refused;
• Goods are not collected from a courier depot, parcel shop, collection point, or post office within the required timeframe;
• Incorrect delivery details are provided;

and the goods are subsequently returned to us, we reserve the right to charge an additional delivery fee for re-delivery.

International Deliveries

For deliveries outside the United Kingdom, customers are responsible for:

• Import duties
• Customs charges
• Local taxes
• VAT
• Any other import-related charges

If these charges are refused or unpaid and the goods are returned to us:

• Any further shipping costs will need to be paid again before re-delivery can take place; or
• The order may be refunded less:
• Original delivery charges
• Return shipping charges
• Customs charges
• Handling costs
• Any additional charges incurred

Damaged or Missing Goods

Any shortages, damages, or incorrect items must be reported within 48 hours of delivery.

Customers should inspect goods immediately upon receipt.

Any transit damage or shortages should also be noted with the courier at the time of delivery where possible.

8. Cancellations & Returns

Consumer Cancellation Rights

Under UK distance selling regulations, you have the right to cancel your order within 14 days of receiving your goods.

Returned goods must:

• Be unused;
• Be in original packaging;
• Include all accessories, manuals, and components;
• Be in resaleable condition.

Customers are responsible for return shipping costs unless the goods are faulty or incorrectly supplied.

Return Charges & Restocking

If collection is arranged by us, collection charges may apply.

We reserve the right to deduct:

• Return shipping costs;
• Collection charges;
• Repackaging costs;
• Reasonable restocking charges;
• Any reduction in value caused by handling beyond what is reasonably necessary.

Non-Returnable Items

We are unable to accept returns for:

• Bespoke items
• Built-to-order items
• Special-order products
• Used products not in resaleable condition
• Certain consumable or hazardous items

Refunds

Refunds will be processed to the original payment method once returned goods have been received and inspected.

Shipping costs are non-refundable unless the return is due to our error.

9. Faulty Goods & Warranty

If a product develops a fault, please contact us as soon as possible.

Faults do not include:

• Cosmetic damage
• Accidental damage
• Wear and tear
• Misuse
• Incorrect installation

For faults reported shortly after delivery, we may:

• Replace the item;
• Repair the item;
• Refund the item;
• Request inspection before resolution.

For warranty claims outside the initial return period, repair or collection charges may apply.

Warranty coverage is subject to the manufacturer's terms and conditions.

10. Limitation of Liability

Nothing in these Terms excludes any rights you are entitled to under UK consumer law.

To the fullest extent permitted by law, we shall not be liable for:

• Indirect or consequential losses;
• Loss of profit;
• Loss of business;
• Loss of revenue;
• Loss arising from delivery delays;
• Loss caused by misuse of products;
• Incompatibility issues.

Our total liability relating to any order shall not exceed the purchase price of the goods supplied.

11. Force Majeure

We shall not be liable for any delay or failure to perform our obligations where caused by events beyond our reasonable control, including:

• Natural disasters
• Fire
• Flood
• War
• Industrial disputes
• Government restrictions
• Supply chain disruption
• Carrier delays
• Power failures

If such circumstances continue for an extended period, we reserve the right to cancel the order and refund any payments received.

12. Privacy & Data Protection

We process personal data in accordance with UK GDPR and our Privacy Policy.

By using this website, you consent to such processing.

Please refer to our Privacy Policy for full details.

13. Intellectual Property

All website content including:

• Text
• Images
• Logos
• Graphics
• Product information
• Website design

is the property of Anderson Electrical Trade Ltd or its licensors.

No content may be copied, reproduced, or distributed without written permission.

14. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the content, accuracy, or practices of third-party websites.

15. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the English courts.

16. Changes to These Terms

We reserve the right to amend these Terms & Conditions at any time.

Changes will take effect immediately upon publication on the website.

Customers should review these Terms regularly before placing orders.

17. Contact Information

If you have any questions regarding these Terms & Conditions, please contact:

Anderson Electrical Trade Ltd
Unit 6 Coleman's Yard
Alfreton Road
Derby
DE21 4AL

Telephone: 01332 347557
Email: sales@anderson-trade.co.uk