Privacy policy

Privacy Policy

Last updated: May 2026

This Privacy Policy explains how Anderson Electrical Trade Ltd (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website:

www.anderson-trade.co.uk

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

Anderson Electrical Trade Ltd
Unit 6 Coleman's Yard
Alfreton Road
Derby
DE21 4AL
United Kingdom

Company Number: 6799261

Email: sales@anderson-trade.co.uk
Telephone: 01332 347557

For the purposes of UK data protection legislation, Anderson Electrical Trade Ltd is the data controller of your personal information.

2. Information We Collect

We may collect and process the following personal information:

Information You Provide Directly

When you:

• Place an order;
• Create an account;
• Contact us;
• Subscribe to marketing communications;
• Request support or warranty assistance;

we may collect:

• Name;
• Billing address;
• Delivery address;
• Email address;
• Telephone number;
• Payment details;
• Company information (where applicable);
• Order history and correspondence.

Payment Information

Payments are processed securely by third-party payment providers. We do not store full payment card details on our systems.

Automatically Collected Information

When you use our website, we may automatically collect:

• IP address;
• Browser type;
• Device information;
• Time zone;
• Website usage data;
• Pages visited;
• Referral sources;
• Cookie and analytics information.

3. How We Use Your Information

We use your information to:

• Process and fulfil orders;
• Arrange delivery and returns;
• Provide customer support;
• Manage warranties and repairs;
• Communicate with you regarding orders or enquiries;
• Improve our website and services;
• Detect fraud and maintain website security;
• Comply with legal and regulatory obligations;
• Send marketing communications where consent has been provided or where otherwise permitted by law.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases for processing personal data:

• Contractual necessity – to process and deliver orders;
• Legal obligation – for accounting, taxation, and compliance purposes;
• Legitimate interests – to improve our services, prevent fraud, and manage our business;
• Consent – where required for marketing communications or certain cookies.

5. Marketing Communications

If you opt in to receive marketing communications, we may send you:

• Product updates;
• Promotions;
• Newsletters;
• Service updates.

You may unsubscribe at any time by:

• Clicking the unsubscribe link in emails; or
• Contacting us directly.

We do not sell your personal information to third parties. Nor do we procure any customer lists or data. 

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

• Improve website functionality;
• Analyse website traffic;
• Remember preferences;
• Support marketing and advertising activities.

Cookies may include:

• Essential cookies;
• Performance and analytics cookies;
• Advertising and retargeting cookies.

You can manage cookie preferences through your browser settings.

For more information about cookies, please visit:
https://www.allaboutcookies.org

7. Third-Party Services

We may share personal information with trusted third parties where necessary to operate our business, including:

• Shopify (website and ecommerce platform);
• Payment processors;
• Delivery couriers;
• IT service providers;
• Marketing providers;
• Analytics providers such as Google Analytics;
• Warranty and repair providers.

These providers only process data on our behalf where necessary and are required to protect your information.

8. International Transfers

Some of our service providers may process personal data outside the United Kingdom or European Economic Area.

Where this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with UK GDPR requirements.

9. Data Retention

We retain personal information only for as long as necessary to:

• Fulfil orders;
• Provide customer support;
• Meet legal, tax, and accounting obligations;
• Resolve disputes;
• Enforce agreements.

Order and transaction records may be retained for up to 7 years to comply with legal and accounting requirements.

10. Your Rights

Under UK GDPR, you may have the right to:

• Access your personal information;
• Correct inaccurate information;
• Request deletion of your information;
• Restrict processing;
• Object to processing;
• Request transfer of your data;
• Withdraw consent at any time where processing is based on consent.

To exercise your rights, please contact us using the details below.

11. Security

We take reasonable technical and organisational measures to protect your personal information against:

• Unauthorised access;
• Loss;
• Misuse;
• Disclosure;
• Alteration;
• Destruction.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

12. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites and encourage you to review their privacy policies separately.

13. Children's Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Legal requirements;
• Business operations;
• Website functionality;
• Services offered.

Any updates will be published on this page.

15. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your data rights, please contact:

Anderson Electrical Trade Ltd
Unit 6 Coleman's Yard
Alfreton Road
Derby
DE21 4AL
United Kingdom

Email: sales@anderson-trade.co.uk
Telephone: 01332 347557

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):

https://ico.org.uk